Microsoft CIPP

The Game Changer for AI and IT Support Teams

If you manage multiple Microsoft 365 tenants, you already know how painful it can be to keep everything secure, consistent, and up to date. Until recently, most managed service providers (MSPs) and IT teams had no unified way to manage multiple clients efficiently without juggling PowerShell scripts, Microsoft Admin Center logins, or expensive third-party tools.

Then came Microsoft CIPP (Cloud Intelligence Partner Portal) — and it changed everything.

What Is Microsoft CIPP?

Microsoft CIPP is an open-source multi-tenant management platform built for Microsoft Cloud Partners, MSPs, and IT professionals who manage multiple Microsoft 365 environments.

Created and maintained by the CIPP community on GitHub, it provides a single, secure dashboard to manage, monitor, and automate administration tasks across all your client tenants.

With CIPP, you can:

• View and manage users, devices, and licenses across all tenants
• Enforce security and compliance policies
• Run PowerShell automations at scale
• Access centralized audit logs and reporting
• Get real-time visibility into alerts, MFA status, and risky sign-ins

For MSPs, this is a complete shift in how IT environments are managed.
It’s multi-tenant management, automation, and security — all in one place.

Why CIPP Is a Game Changer for IT and AI Teams

Before CIPP, multi-tenant IT management was chaotic. Even simple tasks like enforcing MFA, checking mailbox permissions, or generating license reports required repetitive work across dozens of portals.

Now, everything is consolidated into a single pane of glass — built securely on Microsoft Graph and Azure Active Directory (now Entra ID) APIs.

Here’s why it’s transforming both IT support and AI-driven operations:

1. Unified Multi-Tenant Visibility

CIPP pulls data from Microsoft Graph APIs across all tenants, creating one comprehensive view of your clients’ Microsoft ecosystems.

That means MSPs and IT teams can finally see all users, devices, policies, and security states in one place.

For AI-driven tools like Junto, that visibility unlocks massive potential — allowing machine learning models to identify trends, predict issues, and automate tasks across environments with confidence.

2. Automation and PowerShell at Scale

CIPP includes a built-in PowerShell runner and job scheduling engine that executes scripts across multiple tenants instantly.

This replaces the need for locally stored scripts or manual execution.
Now, MSPs can deploy automations for:

• User onboarding/offboarding
• License management and cleanup
• Security enforcement (MFA, conditional access, password policies)
• Compliance monitoring

Combined with AI workflows, CIPP automation can help predict problems before they impact clients — an enormous leap forward for proactive IT support.

3. Security and Compliance by Design

CIPP isn’t just convenient — it’s secure by default.

It respects Microsoft’s Delegated Admin Permissions (GDAP and DAP), enforces role-based access control, and logs every action for compliance and auditing.

MSPs and IT providers gain enterprise-grade security with transparency and traceability baked in.

4. Community-Driven and Rapidly Evolving

Unlike legacy IT tools, CIPP is community-built and open source, maintained by contributors across the MSP and IT admin world.
New modules, automations, and dashboards are constantly added on GitHub.

This agility allows CIPP to evolve faster than most commercial platforms — and it’s completely free to use.

How CIPP Enables AI in IT Support

AI thrives on structured, contextual data. Historically, that data has been scattered across dozens of Microsoft tenants, ticketing systems, and monitoring tools — making true AI automation nearly impossible.

CIPP changes that by providing a centralized, secure data layer that AI systems can access and act on.

That enables:

• Predictive analytics for potential service issues
• Automated remediation of security or configuration problems
• Ticket summarization and classification in systems like ConnectWise or Autotask
• End-user self-service powered by AI assistants connected to live CIPP data

This combination of automation, data accessibility, and secure governance is redefining what’s possible for MSPs and IT support operations.

How MSPs Can Get Started with CIPP

Getting started is straightforward:

1. Visit the official CIPP App Portal
2. Review the CIPP Setup Guide
3. Join the CIPP Community on GitHub
4. Deploy CIPP in your Azure environment or use the hosted service
5. Integrate it into your Microsoft Partner Center for full multi-tenant control

If you’re not yet using CIPP, you’re missing one of the biggest efficiency jumps available to MSPs today.

For a primer on how MSPs operate and deliver value, check out our article:
👉 What Is a Managed Service Provider (MSP)?

What It Means for the Future of IT Support

Microsoft CIPP represents a new foundation for AI-driven IT operations — where automation, visibility, and intelligence converge.

It enables:

• Faster response times and fewer manual errors
• Proactive management instead of reactive troubleshooting
• AI-assisted insights that scale across clients and environments

Providers like Generation IX Technologies and innovators like Junto are already leveraging CIPP data to deliver predictive support and automated remediation — saving engineers time and helping businesses stay one step ahead.

Conclusion

Microsoft CIPP isn’t just another IT management tool — it’s a revolution in how MSPs and IT support teams operate.
By consolidating control, automating tasks, and unlocking AI integration, CIPP gives technology providers a true command center for modern IT.

At Junto, we see CIPP as the backbone of intelligent IT operations — empowering MSPs to spend less time maintaining systems and more time driving business value.

The future of IT support is automated, intelligent, and collaborative — and Microsoft CIPP is the platform making it possible.